Frequently Asked Questions
Everything you need to know about Sun Joe outdoor power equipment and your shopping experience.
What is the standard shipping timeframe for Sun Joe orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3 to 7 business days depending on your location within the continental United States.
Do Sun Joe products come with a warranty?
Yes, all new Sun Joe products come with a standard 2-year warranty from the date of purchase. This covers defects in manufacturing and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are the batteries interchangeable between different Sun Joe tools?
Yes, our iON+ 24-Volt lithium-ion battery system is designed to be completely interchangeable across over 100 tools in the Sun Joe and Snow Joe product lines.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number. You can also log into your account on our website to view real-time shipping updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and flexible financing options through Affirm for larger equipment purchases.